About General Parts

Authorized Service Agent for Most Brands of Commercial Kitchen Equipment

General Parts Group offers foodservice equipment installation & repair and replacement parts for over 400 appliance manufacturers for foodservice operations across the country.

About General Parts Group

In the fast-paced world of Foodservice we know your time is valuable, that’s why we promise to serve you with a menu of commercial appliance repair services, all designed to maximize your return on investment.
General Parts Group foodservice technician

Whether you are looking for service on commercial cooking equipment, refrigeration, ware washing, HVAC or O.E.M. replacement parts, we’ve got you covered. Our 30 locations and national parts distribution centers, and over 200 highly trained and certified technicians create a support-partner powerful enough to satisfy even the very busiest foodservice facility.

Our services don’t end at the door! 90 days labor guarantee; equipment lifecycle cost reporting and status emails underline our commitment to customer satisfaction.

With 80+ years’ experience, we know our customers are unique. Talk to us today about tailoring an equipment support relationship that works for you!

What Are Some of Our Areas of Expertise?

  • Our direct relationship with most major commercial kitchen equipment manufacturers allows your entire foodservice operation to work continuously with us for all your installation and service needs.
  • Our philosophy is that a commercial kitchen needs to be managed as an ecosystem; the equipment within interconnects and can impact one another.
  • Our manufacturer-trained and certified service technicians work to repair equipment to its original manufacturer specifications.
  • We offer custom designed planned maintenance programs. These are created with the full input of the client to ensure minimal impact on the operation. We take into account use and burden put on individual pieces within the operation and daily usage.
  • General Parts Group’s parts distribution division has distribution centers in Milwaukee, WI, and Portland, OR. It not only supplies OEM parts to clients throughout the United States, but also directly to our service technicians. We also offer local will-call counter pickup at each of our 30 offices (see our map).

What Do Our Services Divisions Offer?

Commercial Kitchen Equipment Installation

Our local teams have extensive experience in the commercial kitchen equipment installation process; from combi ovens to fryers to walk-in coolers, we install it all! This means, you can depend on General Parts Group for the highest level of precision in our installation work. We complete the process diligently, while maintaining a full understanding regarding your operational needs and safety protocols.

Planned Maintenance Programs

Our planned foodservice equipment maintenance programs are designed to keep equipment working to the original manufacturer specification throughout the year, and also to reduce instances of downtime. Contact our local branch to discuss your operational needs. Together, we will come up with a collaborative plan that fits your equipment types and unique needs, as well as your hours of operation.General Parts Group foodservice technician

Authorized Warranty Services

As a leading Manufacturer Authorized commercial appliance repair company for the majority of the manufacturers in the food services industry, we can provide you with manufacturer warranty services designed to get the maximum life from your investment. Our team works with most leading equipment manufacturers and is constantly training on the latest equipment innovations. We know foodservice and how vital your equipment is, so we work with the single aim of getting you up and running as soon as possible

Commercial Kitchen Equipment Repairs

Our work as authorized repair and maintenance professionals means we can support your equipment through its entire lifecycle. We inspect, tag, and catalog all equipment we work on, allowing us to build an entire service history which is available to all our technicians allowing our whole service team to be familiar with your equipment. These service histories can also be used to calculate your equipment’s ROI.

Water Filtration

Water quality is of great importance. Not only does it protect your equipment, but it also improves product consistency. Our technicians are trained to install and complete comprehensive replacement of water filtration systems. We ensure that all water is working with your equipment and not against your bottom line.

Constant Communication

We know constant communication is important to you regarding the status of our work, and your busy schedule may not allow you to be onsite when we are. Our Automatic Status Update System provides a solution for this circumstance with email updates regarding your service. You can personalize your updates to fit your company requirements. Tracking when our technician has arrived at your facility, or is in the process of working on your request; you’ll have all the information you need at your disposal, in real time!

Another real time tool is our On-line Account Information. We understand that information regarding the services we have provided you are important to managing your operation.  That is why you can find open tickets, service history information and more in our online Customer Portal.

Training centers
General Parts Group Training RoomGeneral Parts Group invests heavily in education and technician development. This investment has included the building of six training centers located within our branches in Minneapolis, Milwaukee, Denver, Indianapolis, Phoenix, and Portland.  These highly configurable spaces are not only used for internal training but by the wider foodservice community for demonstration purposes. We have been happy to host equipment manufacturers, rep groups, dealers, and end users, all free of charge.

What Does Our Parts Division Offer You?

General Parts Group’s parts distribution division is a leader within the industry; we can source parts for current and legacy equipment. For customers who prefer to do their own repairs you can find the right replacement quickly and conveniently through one of our customer service agents, or by shopping at our web-store shop.generalparts.com.

Our parts division also supports service staff by distributing parts across our 30 locations to ensure that the parts in our inventory are directly available where we need them most. This close working connection helps to support our foodservice clients and ensures your equipment is repaired as soon as possible.

You Can Trust Your Foodservice Equipment Service Requirements to the National Leaders

With our decades of experience in the foodservice industry and dedication to continuous improvement, we can help support your operations around the clock. Our services assure a return on investment for your business and an unparalleled service experience. Let us show you what one of the foremost commercial kitchen equipment repair and maintenance teams in the USA today can do to help your business.

To find out how General Parts Group’s service and parts divisions can assist you, please contact our team today. We are happy to answer any questions you may have and provide guidance on the latest equipment.