Frequently Asked Questions

All you need to do is register with your email address and a basic credit card account will be set up. However, if you would like to upgrade your account and apply for Net 10 terms you will need to contact customer service and complete a credit application form.

Yes. You can use your existing account, but you will need to create a new login for the website. For your security, General Parts has no access to your logon credentials so this cannot be copied across to the new site.

We can match up your details by your account number. Enter your account number in the registration page in the account number field. Your account number can be found on any invoice, or you can call, and we will be happy to help you.

Don’t worry, if you use the same email address as previously used, then our technical wizards will merge your new account with your old one behind the scenes.

We accept MasterCard, Visa, Discover and American Express.

UPS and FedEx are our shipping carriers. Standard shipping is ground. If you prefer next day, 2nd day, or 3rd day please call us as they are available at an additional cost. Will call is also available for local pick-up.

For all in-stock orders shipping from our distribution center, cut-off is 4pm central time.

Don’t worry you can contact one of our parts specialists who can help with any research needed. You can either use the ‘ask an expert’ box on this site, call customer service at (888) 498-1238, or email partsdirect@generalparts.com.

All parts sold are covered by the manufacturer’s warranty period, which is typically 90 days with a valid model and serial number.

No, we do not. We retail exclusively in O.E.M. parts.

Our central distribution center is in Waukesha, Wisconsin. However, if our website detects you are close to one of our 24 branch warehouses and the part is available locally, then your package will be shipped from that location or be available for local pick-up.

All returns require an RMA to be issued. To receive an RMA simply call customer service at (888) 498-1238 or email partsdirect@generalparts.com. To view our complete returns policy, please visit here for our returns policy.

Yes. Our AutoFill program allows for the creation of a regular shipment of selected items shipped on a schedule set by you. To set-up an AutoFill agreement you must call customer service at (888) 498-1238.

Please refer to your confirmation email for order number and call us at (888) 498-1238 or email partsdirect@generalparts.com and we will be happy to track your package for you.

Give one of our Parts Specialists a call at (888) 498-1238, chat with us, or email partsdirect@generalparts.com and we’d be more than happy to help!