Why You Should Use a Manufacturer-Authorized Service Company

By January 17, 2023April 10th, 2026Resources

Why You Should Use a Manufacturer-Authorized Service Company for Commercial Kitchen Equipment

For over 75 years, General Parts has helped businesses maintain and repair commercial kitchen equipment. We understand the critical role your equipment plays in daily operations—and how important your manufacturer warranty is to protecting your investment.

Using a manufacturer authorized service company is one of the most important steps you can take to maintain your warranty and avoid unnecessary repair costs.

What Is a Manufacturer Authorized Service Company?

A manufacturer authorized service company is certified to install, maintain, and repair commercial kitchen equipment according to manufacturer standards.

During the warranty period, using an authorized provider ensures:

  • Coverage for parts and labor (when applicable)
  • Compliance with manufacturer guidelines
  • Proper installation and service procedures

Failing to use an authorized service company can result in voiding your warranty.

Why Using an Authorized Service Company Matters

Choosing a manufacturer authorized service provider helps protect your equipment and your bottom line.

Key benefits include:

  • Proper installation to prevent early equipment failure
  • Use of OEM (Original Equipment Manufacturer) parts
  • Technicians trained on specific brands and models
  • Reduced downtime and improved equipment performance

Using unauthorized service providers may lead to improper repairs and denied warranty claims.

What Can Void Your Equipment Warranty?

Several common mistakes can void your commercial kitchen equipment warranty, including:

  • Improper installation that does not follow manufacturer guidelines
  • Using the equipment outside of its intended purpose
  • Failing to perform required maintenance
  • Installing or operating equipment in a residential setting

Always review your equipment manual to ensure compliance.

What Is Not Covered Under a Manufacturer Warranty?

Even when using an authorized service company, some repairs may not be covered.

These typically include:

  • Routine adjustments (calibration, leveling, tightening)
  • Damage from fire, flood, or other external events
  • Improper utility connections (gas, water, or electrical)
  • Unauthorized modifications or alterations
  • Removal of serial number plates
  • Use of non-OEM parts
  • Normal wear-and-tear components like gaskets, fuses, or bulbs

Understanding these exclusions helps avoid unexpected repair costs.

How to Protect Your Manufacturer Warranty

To maintain your warranty and maximize equipment lifespan, follow these best practices:

  • Use a manufacturer authorized service company for installation and repairs
  • Keep all service records and receipts
  • Follow the maintenance schedule outlined in the manual
  • Use OEM parts for replacements
  • Contact authorized providers for all service needs

These steps help ensure your warranty remains valid throughout its coverage period.

Protect Your Equipment Investment with General Parts

General Parts technicians are trained to identify warranty-covered issues and ensure repairs meet manufacturer standards.

Even if your warranty has expired, we provide fast, reliable solutions to keep your kitchen running.