Manufacturer Warranty Coverage Explained
Our Role in Your Claim
General Parts represents most major food equipment manufacturers for warranty service and agrees to submit warranty claims on your behalf. However, General Parts makes no determination in
the validity of any warranty claim we submit. Manufacturers solely decide whether to honor any warranty claim, in part or in full, and do not have to honor verbal promises. Any valid warranty claim will be explicitly outlined in writing in your equipment owner’s manual, or will have an authorization number from the manufacturer. Be aware that there are instances where claims with pre-authorization have been denied.
How to Avoid a Claim Rejection
There are many instances where a manufacturers warranty coverage typically does not apply. To help you better understand these circumstances, we have compiled a brief list of these items. They include but are not limited to: