Our Company
Decades of Experience. Nationwide Reach. Local Support.
Who We Are
General Parts has proudly served the commercial foodservice industry since 1939, growing from a regional service provider into one of the nation’s most trusted names in equipment repair, maintenance, and OEM parts distribution. For more than eight decades, we’ve built our reputation on technical excellence, data-driven insights, and a people-first culture that puts both customers and technicians at the center of everything we do.
We were the first service agency in the United States to earn CFESA’s Certified Company status, a milestone that reflects our long-standing commitment to training, innovation, and industry leadership. Today, our team of highly trained technicians supports foodservice operations of all sizes with installation, repair, planned maintenance, and lifecycle cost reporting, backed by a 90-day labor guarantee and best-in-class communication tools.
With a coast-to-coast presence and deep manufacturer partnerships, General Parts continues to evolve while staying true to our core values of safety, integrity, community, passion, courage, and innovation. We’re proud to be a trusted partner to foodservice operators nationwide, helping keep commercial kitchens running smoothly and efficiently for customers across the country.
Industry Leadership Since 1939
We were the first U.S. service agency to earn CFESA’s Certified Company status, setting the standard for excellence in training, technology, and service innovation.
Data-Driven Maintenance
Our advanced tracking tools provide lifecycle cost reporting and service histories, giving you the insights you need to make smart equipment decisions.
People-First Culture
Our high employee retention and ongoing investment in technician training ensure that every customer is served by the most skilled professionals in the industry.
Keeping You Informed Every Step of the Way
We understand how important it is to stay informed, especially when you can’t be on-site. That’s why we’ve built our communication tools with transparency and convenience in mind.
Our Automatic Status Update System sends real-time email alerts throughout the service process. From technician arrival to service completion, you can customize the frequency and details of these updates to match your team’s needs.
OEM Parts Distribution
Original Equipment Manufacturer (OEM) & Legacy Parts – Fast. Reliable. Direct.
Why Work With Us
Decades of Expertise & Manufacturer Trust
Eight decades of industry experience, backed by factory authorization, means you receive certified, high-quality support every time.
Guaranteed Performance & Durability
We stand behind our work with a 90-day labor guarantee, lifecycle cost insights, and transparent service reporting.
Tailored Partnerships
Every customer is unique. We’ll develop a partnership that aligns with your commercial kitchen’s operational needs, equipment types, and business goals.
Diverse National Presence
With locations from coast to coast, we provide the scalability to support a single site or a nationwide multi-location chain.
Our Core Values Guide Everything We Do
Safety
Put safety first, always. Protect yourself, your team, and our partners. No shortcuts, no exceptions.
Integrity
Be open, honest and humble. Do it the right way, not the easy way. Be supportive and generous to all you encounter, and ensure your words reflect your character. Make your mama proud.
Community
All for one, and one for all, that’s what we’re about. No matter where we work, we share a common goal: serve our customers, cheer for our team and offer a Helping Hand to our neighbors. Through caring, collaboration and celebration, our culture sets us apart while bringing us closer together.
Passion
Bring your enthusiasm to work every day – it’s what fuels our extraordinary success. Let your attitude be infectious…in a good way. No zombies, please.
Courage
Be brave, bold and true to who you are. Challenge yourself to be better than you were yesterday. Resist the urge to settle. Risk failure to reach new heights.
Innovation
Bring your big ideas! Champion the new and different. Use your imagination and skills to ensure we are at the forefront of technology and service.
Expert Service. Nationwide Support.
Our specialists are ready to provide fast and reliable service for your foodservice equipment.
