Our Role in Your Manufacturer Warranty Claim
General Parts is proud to act as an Authorized Warranty Service Provider for hundreds of leading foodservice equipment manufacturers. From the initial installation to the final day of warranty coverage, we ensure that repairs are done correctly, documented fully, and submitted to the manufacturer, helping you protect your investment and minimize downtime.
What We Do
We work closely with manufacturers to ensure your equipment issues are resolved quickly and accurately, keeping your kitchen running and your warranty intact.
- Official installation verification, meeting manufacturer specifications
- Perform manufacturer-authorized repairs
- Ensure service is compliant with warranty terms
- Verify and document installation and equipment details
- Full recordkeeping of serial numbers, installation dates, and service history
- Submit service documentation directly to the manufacturer
Our Manufacturer Partners
Authorized Service for Top Equipment Manufacturers
How to Avoid a Warranty Claim Rejection
Manufacturers have specific conditions that must be met for a warranty claim to be approved. To help you avoid unexpected costs, we’ve outlined common reasons why claims are often denied. These include, but are not limited to:
- Not identifying the service request as a warranty claim at the time of scheduling
- Inability to provide a valid proof of purchase
- Operator misuse, abuse, or improper use of the equipment
- Water quality issues (e.g., scale buildup, corrosion)
- Improper installation, including incorrect electrical, water, or drain connections
- Failure to perform routine cleaning and maintenance
- Service for adjustments, such as calibration or leveling
- Replacement of consumable parts (e.g., gaskets, bulbs, knobs)
- Freight charges for warranty replacement components
- Travel expenses outside the standard coverage zone
- Requests for after-hours, weekend, or holiday service
To ensure your claim is processed smoothly, always confirm your coverage details with the manufacturer and work with an authorized service provider like General Parts.
Types of Equipment We Work With
Our services cover every major category of foodservice equipment.
Cooking
Ovens, fryers, steamers, kettles, grills, and other gas and electric appliances.
