About General Parts Role in the Foodservice Industry
Over the last 75 years the General Parts Group has grown to become one of the largest Foodservice Equipment Support companies in the USA. Our award-winning service department, GP-ServiceDirect currently supports a field service force of over 200 technicians, providing service in all or part of 26 states throughout the USA. We offer a full range of services that includes:
- Equipment Installation
- Equipment Repair
- Planned Maintenance Programs
- Water Filtration Services
- O.E.M. Parts Distribution
Each General Parts technician is required to meet CFESA standards and many hold a ‘Master Certification’ designation, the highest level of achievement. Additionally, our company has developed custom national service programs for select customers covering HVAC, cooking, refrigeration, beverage and ware washing equipment. We stand ready to meet the ever-changing needs of our customers.
Our technology and data collection methods allow us to track and analyze equipment service history and the associated operating costs. We are the leader in providing equipment life cycle cost information. This sets us apart from other service companies. This information is readily shared with our customers and is essential when they are making operating or equipment purchasing decisions.
In 2002, General Parts was the first service agency in the United States to meet industry requirements and became CFESA’s first ‘Certified Company’. We continue to be viewed as the industry leader in providing innovative service programs for manufacturers and end users alike. We have invested heavily in-service technology, state of the art test kitchens and technician training centers and have set the standard for the commercial food equipment service industry.
In 2013 our first national Parts Distribution center opened. This stand-alone facility will serve as both our central purchasing function as well as our warehouse for our ‘Direct to the Public’ web-store, gp-partsdirect.com. We stock and distribute replacement parts for most major brands of commercial kitchen equipment, we demonstrate daily our ability to meet the needs of our local and national customers who prefer to do their own repairs. Our on-hand inventory of $7 million is one of the largest in the United States.
Since 2015 General Parts has experienced rapid growth with new locations opening in Portland OR, Medford OR, Boise ID, Dallas TX, Houston TX and Yuma AZ. This growth has continued in 2018 with the acquisition of DMO Food Equipment Service located in Cleveland, OH.
While we are customer driven, we are also employee oriented. Our high employee retention rate and continuous investment in training ensures that we respond to our customers’ needs with the most qualified and professional people in the industry.
Our long-term goal is to become the dominant national provider of comprehensive repair and maintenance services, including parts distribution, to the commercial food equipment industry.