The General Parts Technology that Powers Your Service Call
General Parts has invested in an array of technology tools that cover every aspect of a service call, for order creation, right through to the final invoice we use technology to manage the process. Best of all our technology is not an island, we work with most of Americas best-known third-party CMMS and PO management systems.
This means General Parts technicians have a powerful set of tools at their fingertips giving them more information than ever before. From GPS routing and detailed customer/equipment history through to the latest manuals and schematics, meaning more of our technician’s time is focus on you and your specific issue.
Our Technology Platform Includes
- Wireless Dispatch
- Full Customer History on technician’s tablets
- Thousands of equipment manuals available on the technician’s tablets
- GPS Routing
- Technician field video support
- Available real time customer updates
- Paperless process and digital sign
- Real time replacement parts inventory management
- Online customer reports for ROI and equipment history
General Parts Works with the Following Third-Party CMMS and PO Management Systems