What Our Clients Say About Our Service
Most are so busy throughout our day that we don’t stop and acknowledge a person, or a job well done. I wanted to drop you a note about Luke Wells.
I met him on the Cerner job site for a new Jackson flight dish machine yesterday. Luke did all the right things.
- He was on time
- Knowledgeable about the equipment.
- Made excellent suggestions about how to take care of machine and typical issues he sees as a service tech that were helpful to the operator.
- He communicates the ideas in a clear style for the customer
- Coordinated perfectly with me as the Jackson rep on site.
Luke was a true professional and I was more than impressed with him personally and General Parts. Many of these issues may seem to be basic concepts but are often forgotten or ignored. Not with Luke. Please pass on my appreciation and let others at General Parts know how much I appreciated Luke’s service and professionalism. Luke’s standards are an excellent for other techs to emulate.
Hope all is well with you.
I wanted to let you both know, how appreciative I am for your team. With the school year starting back up (yesterday, and we all survived!) Chris, Matt and team have been beyond stellar!
I also wanted to send a huge thank you for Jared’s help this weekend. He was amazing; kept me in the loop, allowed me to help via remote, and was on top of what he could do! I realize at times my situations are ‘hair on fire’ more than not, and he didn’t sweat it!
You have a great support system, that ALWAYS makes me look good with my clients and for that I am grateful.
“Thank you, I received the application, I will be sending it back as soon as possible. It was wonderful working with you, We got it done pretty quickly. I especially like the teamwork and proficiency and quickness, You were very prompt in returning calls and typing up the order and getting it shipped out. I like the professionalism that was applied to this order. I wish there was more technical services like you out there. I will enjoy working with you in the future, Thank you, again, Tim Aumiller. Please send me a hard copy of the paid invoice, Address listed below Have a good day Sir”
“The parts worked perfectly to fix my broken refrigerator. No more water all over the floor, and dripping into the basement. Thanks for the help.”
“I’d just like to tell you how much I appreciate how the engineers in General Parts write their technical comments. I am trying now to complete the exercise of the HSG data… and their comments help me a lot! I wish that all the engineers around the world could do like them!”
“Lightening Fast Shipping, Item Just as Described and Best Price on Internet. Best Solution for Removing Burned Grease and You Can’t Beat This Product.”
“I just want to thank you, for all the support, in which I received over the past few months as I was attempting to get a piece of equipment up and running and ran into some un-foreseen circumstances… Your employee, Kati Hogland, went above and beyond, (in my opinion) to rectify the situation…. It is this kind of support in which I believe technicians like myself are looking for and businesses like your self, set yourself apart from the rest……. Again Thank you………”
“Received the item in a timely fashion. It was not the right part (our fault, not the seller’s). The seller was very accommodating regarding the return of the item.”
“Good Afternoon Everyone,
Congratulations to our technician Todd Luedtke! I received a service call from, Jim Van Rossum, at Boulder Beer Bar, in Boulder Junction, WI. He said, I would like the technician who came to my restaurant, The Guides Inn. The gentleman who came out here was very polite, knowledgeable, and personable. He did such an excellent job that I will be using him for both of my restaurants hands down! Excellent job! Hats off to Todd, for such an awesome job!!!”
“You guys are THE BEST!!! Thank you so much.
It has been a pleasure dealing with all the General Parts offices I have come in contact with.
Bruce, you have great people working for you!”