What Our Clients Say About Our Service

Hi Dave,

We at Marmon Foodservice would like to take this time to recognize what an outstanding job you have done for us. As you and your company is a part of our Authorized Service Network, we wanted to recognize a technician that has done a great job for us. You were selected as that outstanding technician.

Ken Marsh
Technical Manager
Marmon Foodservice Technologies

Hi Eddie,

I am circling back on the InSinkErator Hand Wash installations at the two McDonald’s locations. Everything went very smoothly on site and I was impressed with the workmanship and professionalism of both your techs. Also, thank you for being flexible that day and making room in the schedule for the techs to complete the other install @ the Seville location. That was an on-the-fly request from McDonald’s and it was great that we were able to accommodate.

Project Manager


I just want you to know that Jenni has done a great job at supporting RATIONAL and going above and beyond in communication and supporting our needs. I just want to say GREAT JOB and THANK YOU!

Best Regards

Will Argueta
Regional Technical Manager

Hello Jeff

I hope that you and your team are staying safe and healthy during these crazy times.

I wanted to reach out to you to say Thank You for your Outstanding support, particularly in supporting key accounts at a top level. General Parts Louisville ended Q1 with a First Time Fix Rate of 89% with 18 claims submitted. This is an amazing accomplishment and is very much appreciated and recognized by our organization.

Thank You Very Much. Please feel free to reach out to me with any questions that you may have.

Jerry Polka
Southeast Regional Service Manager

I do not know who this will reach. I just wanted to take a moment to tell General parts corporate some good news. I know personally as a service manager and service provider for Thompson Tractor Company, how busy and demanding customers are at times. That being said, as a customer to General Parts out of Pensacola Florida. Michelle and Russell do a very good job and are very professional and more helpful than almost any vendor I have. I personally think that they both represent General parts at a very high level  when it comes to servicing Thompson Tractor company in Pensacola. Please pass this up and then back down the chain to their direct supervisor/supervisors for the hard work and dedication to Thompson Tractor.

Service Manager
Thompson Tractor Pensacola

Hi Laura,

The guy from gp was great. He really knew what he was doing with the oven. Watching him sure made the other company look even worse. He did a great job.

Appropriations Office
Yavapai County

Brian And Joe Did A Phenomenal Job In Difficult Conditions And We Could Not Be Happier With The Results. Thank You For Great Techs!

Alexander Poulos
GM/VP of Sales/Marketing
Jade Range/Beech Oven


You are awesome. Thank you and your office for resolving the issues at this location so quickly. HUGE SHOUT OUT!!!!

Ken Hurst
Technical Field Service Specialist
Franke FoodService Americas

We’d like to recognize our General Parts Partner for all his work to keep the parts & pieces moving for us on Game Day! Matt has saved the day many, many times all Gopher Football and MN United Season. Thank you for always being here, Matt!

Brady Buresh
Director of TCF Stadium
University of Minnesota


Thanks for sending Robert out so fast to pull my bacon out of the fire! He found the burnt wire quickly and got us up and running.

Also, the freezer door looks and works so much better. Thanks!


Todd Eanes
Director of Food And Nutrition
St. Joseph’s Hospital


Most are so busy throughout our day that we don’t stop and acknowledge a person, or a job well done.  I wanted to drop you a note about Luke Wells.

I met him on the Cerner job site for a new Jackson flight dish machine yesterday.   Luke did all the right things.

  • He was on time
  • Prepared
  • Knowledgeable about the equipment.
  • Made excellent suggestions about how to take care of machine and typical issues he sees as a service tech that were helpful to the operator.
  • He communicates the ideas in a clear style for the customer
  • Coordinated perfectly with me as the Jackson rep on site.

Luke was a true professional and I was more than impressed with him personally and General Parts.  Many of these issues may seem to be basic concepts but are often forgotten or ignored.  Not with Luke.  Please pass on my appreciation and let others at General Parts know how much I appreciated Luke’s service and professionalism.   Luke’s standards are an excellent for other techs to emulate.

Hope all is well with you.

Kelly McArthur
President / Owner
Kain McArthur

Rick/ Travis-

I wanted to let you both know, how appreciative I am for your team. With the school year starting back up (yesterday, and we all survived!) Chris, Matt and team have been beyond stellar!

I also wanted to send a huge thank you for Jared’s help this weekend. He was amazing; kept me in the loop, allowed me to help via remote, and was on top of what he could do! I realize at times my situations are ‘hair on fire’ more than not, and he didn’t sweat it!

You have a great support system, that ALWAYS makes me look good with my clients and for that I am grateful.


Facilities Coordinator
M Dining (U of M)

“Thank you, I received the application, I will be sending it back as soon as possible. It was wonderful working with you, We got it done pretty quickly. I especially like the teamwork and proficiency and quickness, You were very prompt in returning calls and typing up the order and getting it shipped out. I like the professionalism that was applied to this order. I wish there was more technical services like you out there. I will enjoy working with you in the future, Thank you, again, Tim Aumiller. Please send me a hard copy of the paid invoice, Address listed below Have a good day Sir”

J&J El Paso, Espresso Specialty Services LLC
Veteran OIF, OEF and Anti-Terrorism Task Force.
Owner Small Business and partner Group

“The parts worked perfectly to fix my broken refrigerator. No more water all over the floor, and dripping into the basement. Thanks for the help.”

Web Customer

“I’d just like to tell you how much I appreciate how the engineers in General Parts write their technical comments. I am trying now to complete the exercise of the HSG data… and their comments help me a lot! I wish that all the engineers around the world could do like them!”

Michael W Crawford
Director of Service Food Division
Electrolux Professional, Inc

“Good Afternoon Everyone,
Congratulations to our technician Todd Luedtke! I received a service call from, Jim Van Rossum, at Boulder Beer Bar, in Boulder Junction, WI. He said, I would like the technician who came to my restaurant, The Guides Inn. The gentleman who came out here was very polite, knowledgeable, and personable. He did such an excellent job that I will be using him for both of my restaurants hands down! Excellent job! Hats off to Todd, for such an awesome job!!!”

Camyra Jackson