One of the key talents of great customer service is flexibility. The ability to quickly react to changing situations is a goal for any business, but it is vital in the service industries, and nowhere more so than in our industry, the foodservice equipment repair industry. When one of our customers calls for service, it […]
By Gary Schermann, CFSP – President About a year ago I wrote that General Parts Group was named the recipient of the Alto Shaam Authorized Service Partner of the Year Award for 2019. I am pleased to announce that once again General Parts has been recognized by Alto Shaam with the 2020 Alto Shaam Excellence […]
By the Editor and Joel Block, Certified Technician We are often asked by our foodservice customers what they can do to minimize equipment breakdowns and therefore reduce costs. The answer is routine maintenance. Not all maintenance is the same; some are straightforward, and some should only be attempted by a trained individual. Therefore, our top […]
The 5th of May was not just Cinco de Mayo this year, it was also National Skilled Trades Day. This new celebration of the skilled trades was created by City Machines Technology Inc in 2019 and brings much-needed focus to the skilled trades that literally help keep America in business. If you are wondering why […]
(with the help of an old friend) By Gary Schermann, CFSP – President General Parts Group’s growth strategy has long been one of steady, and consistent growth and that has served us well over the years. When 2020 came along it dealt with our company’s growth plans like most other companies in the foodservice equipment-related […]
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