DUKE Authorized
Service Agent

Hello Jeff

I hope that you and your team are staying safe and healthy during these crazy times.

I wanted to reach out to you to say Thank You for your Outstanding support, particularly in supporting key accounts at a top level. General Parts Louisville ended Q1 with a First Time Fix Rate of 89% with 18 claims submitted. This is an amazing accomplishment and is very much appreciated and recognized by our organization.

Thank You Very Much. Please feel free to reach out to me with any questions that you may have.

I do not know who this will reach. I just wanted to take a moment to tell General parts corporate some good news. I know personally as a service manager and service provider for Thompson Tractor Company, how busy and demanding customers are at times. That being said, as a customer to General Parts out of Pensacola Florida. Michelle and Russell do a very good job and are very professional and more helpful than almost any vendor I have. I personally think that they both represent General parts at a very high level  when it comes to servicing Thompson Tractor company in Pensacola. Please pass this up and then back down the chain to their direct supervisor/supervisors for the hard work and dedication to Thompson Tractor.

Hi Laura,

The guy from gp was great. He really knew what he was doing with the oven. Watching him sure made the other company look even worse. He did a great job.

Brian And Joe Did A Phenomenal Job In Difficult Conditions And We Could Not Be Happier With The Results. Thank You For Great Techs!

Laura,

You are awesome. Thank you and your office for resolving the issues at this location so quickly. HUGE SHOUT OUT!!!!

We’d like to recognize our General Parts Partner for all his work to keep the parts & pieces moving for us on Game Day! Matt has saved the day many, many times all Gopher Football and MN United Season. Thank you for always being here, Matt!

Michael,

Thanks for sending Robert out so fast to pull my bacon out of the fire! He found the burnt wire quickly and got us up and running.

Also, the freezer door looks and works so much better. Thanks!

Rick/ Travis-

I wanted to let you both know, how appreciative I am for your team. With the school year starting back up (yesterday, and we all survived!) Chris, Matt and team have been beyond stellar!

I also wanted to send a huge thank you for Jared’s help this weekend. He was amazing; kept me in the loop, allowed me to help via remote, and was on top of what he could do! I realize at times my situations are ‘hair on fire’ more than not, and he didn’t sweat it!

You have a great support system, that ALWAYS makes me look good with my clients and for that I am grateful.

THANK YOU!

“Thank you, I received the application, I will be sending it back as soon as possible. It was wonderful working with you, We got it done pretty quickly. I especially like the teamwork and proficiency and quickness, You were very prompt in returning calls and typing up the order and getting it shipped out. I like the professionalism that was applied to this order. I wish there was more technical services like you out there. I will enjoy working with you in the future, Thank you, again, Tim Aumiller. Please send me a hard copy of the paid invoice, Address listed below Have a good day Sir”

“I’d just like to tell you how much I appreciate how the engineers in General Parts write their technical comments. I am trying now to complete the exercise of the HSG data… and their comments help me a lot! I wish that all the engineers around the world could do like them!”