PITCO Authorized
Service Agent
PITCO, an industry leader in advancing technology for frying equipment in the commercial foodservice operations for over 100 years.
In 1918, with the innovation that created the Friolator, PITCO Friolator’s Founder, J.C. Pitman improved the quality of fried food, changing the art of deep fat frying and its economics.
Made in the USA, Pitco fryers have stood the test of time and as of 1981 are members of the Middleby Corporation family and have become the world’s most reliable fryer company
Why Choose Us?
General Parts Group is a PITCO Manufacturer Authorized Company and as such is certified to provide the following services across all of its 30 locations, for the entire PITCO product line.
- Warranty Work
- Installation
- Planned Maintenance
- Reactive Repairs Post Warranty
Contact Us
General Parts Group Supports All of Pitco’s Product Line
FRYERS
ROV Gas Fryers
Solstice Supreme Gas Fryers
Solstice Gas Fryers
Economy Gas Fryers
ROV Electric Fryers
Solstice Electric Fryers
Economy Electric Fryers
SPECIALTY PRODUCTS
Countertop Fryers
Crisp N' Hold
Crisp N' Hold Floor Models
Bread & Batter Dump Stations
Flat Bottom Fryers
Megafry Fryer
Gas Rack Fryer
FILTRATION EQUIPMENT
FATVAT
Oil Reclamation Systems
Portable Filtration Units
Solstice Filter Drawer
WATER COOKERS
Pasta Cookers
Countertop Rethermalizers
Floor Rethermalizers
Using an authorized service company is the best way to maximize your return on investment. Avoiding downtime due to broken equipment starts by ensuring the fryer is installed properly in the first place. As an authorized company, our field service technicians have been trained by Pitco product experts in proper installation and maintenance specific to each brand and model to optimize performance. We are also here to service your needs when the warranty period has expired.
General Parts Group guarantees its work with a 90-day guarantee on its parts and service. We provide OEM parts when available for all our repairs which ensures you will be compliant with your Pitco equipment warranty. It is our goal to provide a first-time fix to your issue, while bringing your equipment back to the manufacturer specifications once repaired. For Pitco fryer repairs book a service-call or contact us at (888) 498-1238 to learn what we can do to return your equipment around.
Testimonials
Hello Jeff
I hope that you and your team are staying safe and healthy during these crazy times.
I wanted to reach out to you to say Thank You for your Outstanding support, particularly in supporting key accounts at a top level. General Parts Louisville ended Q1 with a First Time Fix Rate of 89% with 18 claims submitted. This is an amazing accomplishment and is very much appreciated and recognized by our organization.
Thank You Very Much. Please feel free to reach out to me with any questions that you may have.
I do not know who this will reach. I just wanted to take a moment to tell General parts corporate some good news. I know personally as a service manager and service provider for Thompson Tractor Company, how busy and demanding customers are at times. That being said, as a customer to General Parts out of Pensacola Florida. Michelle and Russell do a very good job and are very professional and more helpful than almost any vendor I have. I personally think that they both represent General parts at a very high level when it comes to servicing Thompson Tractor company in Pensacola. Please pass this up and then back down the chain to their direct supervisor/supervisors for the hard work and dedication to Thompson Tractor.
Hi Laura,
The guy from gp was great. He really knew what he was doing with the oven. Watching him sure made the other company look even worse. He did a great job.
Brian And Joe Did A Phenomenal Job In Difficult Conditions And We Could Not Be Happier With The Results. Thank You For Great Techs!
Laura,
You are awesome. Thank you and your office for resolving the issues at this location so quickly. HUGE SHOUT OUT!!!!
We’d like to recognize our General Parts Partner for all his work to keep the parts & pieces moving for us on Game Day! Matt has saved the day many, many times all Gopher Football and MN United Season. Thank you for always being here, Matt!
Michael,
Thanks for sending Robert out so fast to pull my bacon out of the fire! He found the burnt wire quickly and got us up and running.
Also, the freezer door looks and works so much better. Thanks!
Rick/ Travis-
I wanted to let you both know, how appreciative I am for your team. With the school year starting back up (yesterday, and we all survived!) Chris, Matt and team have been beyond stellar!
I also wanted to send a huge thank you for Jared’s help this weekend. He was amazing; kept me in the loop, allowed me to help via remote, and was on top of what he could do! I realize at times my situations are ‘hair on fire’ more than not, and he didn’t sweat it!
You have a great support system, that ALWAYS makes me look good with my clients and for that I am grateful.
THANK YOU!
“Thank you, I received the application, I will be sending it back as soon as possible. It was wonderful working with you, We got it done pretty quickly. I especially like the teamwork and proficiency and quickness, You were very prompt in returning calls and typing up the order and getting it shipped out. I like the professionalism that was applied to this order. I wish there was more technical services like you out there. I will enjoy working with you in the future, Thank you, again, Tim Aumiller. Please send me a hard copy of the paid invoice, Address listed below Have a good day Sir”
“I’d just like to tell you how much I appreciate how the engineers in General Parts write their technical comments. I am trying now to complete the exercise of the HSG data… and their comments help me a lot! I wish that all the engineers around the world could do like them!”
For questions regarding the warranty status or other questions of your Pitco equipment, please contact Pitco’s Customer Service now or by calling 1-603-225-6684 today!