FAQ
All you need to do is register with your email address and a basic credit card account will be set up. However, if you would like to upgrade your account and apply for Net 10 terms you will need to contact customer service and complete a credit application form.
Yes. You can use your existing account with GP-PartsDirect, but you will need to create a new login for the website. For your security, General Parts Group has no access to your logon credentials so this cannot be copied across to the new site.
We can match up your details by your account number. Enter your account number in the registration page in the account number field. Your account number can be found on any invoice, or you can call, and we will be happy to help you.
Don’t worry, if you use the same email address as previously used, then our technical wizards will merge your new account with your old one behind the scenes.
We accept MasterCard, Visa, Discover and American Express.
GP-PartsDirect uses UPS and FedEx as its shipping carriers. Standard shipping is ground. If you prefer next day, 2nd day, or 3rd day please call us as they are available at an additional cost. Will call is also available for local pick-up.
For all in-stock orders shipping from our distribution center, cut-off is 4pm central time.
Don’t worry you can contact one of our parts specialists who can help with any research needed. You can either use the ‘ask an expert’ box on this site, call customer service at (888) 498-1238, or email inquires@gp-partsdirect.com.
All parts sold by GP-PartsDirect are covered by the manufacturer warranty period, which is typically 90 days with a valid model and serial number.
No, we do not. GP-PartsDirect retails exclusively in O.E.M. parts. Check out Why O.E.M Parts Matter.
Our central distribution center is in Waukesha, Wisconsin. However, if our website detects you are close to one of our 24 branch warehouses and the part is available locally, then your package will be shipped from that location or be available for local pick-up.
All returns require an RMA to be issued. To receive an RMA simply call customer service at (888) 498-1238 or email inquires@gp-partsdirect.com. To view our complete returns policy, please visit http://gp-partsdirect/returns.
Yes. Our AutoFill program allows for the creation of a regular shipment of selected items shipped on a schedule set by you. To set-up an AutoFill agreement you must call customer service at (888) 498-1238.
Please refer to your confirmation email for order number and call us at (888) 498-1238 or email inquiries@gp-partsdirect.com and we will be happy to track your package for you.
Give one of our Parts Specialists a call at (888) 498-1238, chat with us, or email inquires@gp-partsdirect.com and we’d be more than happy to help!